It has been 2 weeks since install and have printed over 150 badges so far with no problems.

The installation of the smart 31 is not plug and play. Must follow instructions to the letter or issues will occur. The printer came with a CD to install the drivers for the printer and the design application. A CD reader are becoming obsolete quickly and had to contact online support for software. The online tech was helpful with sending us links to download the software and complete setup of the printer. The design application was easy to use if your familiar with Microsoft word to create simple designs. It has been 2 weeks since install and have printed over 150 badges so far with no problems.