CASE STUDY
IDP Tech Support
Support That Keeps You Secure—Uninterrupted
Badging, Unmatched Reliability.
Background
In today’s security-conscious environment, employee badging is crucial for access control and maintaining workplace safety. When an organization relies on ID badge printers, consistent operation and reliable technical support are essential. This case highlights how a facility that purchased an IDP printer through a third-party supplier faced challenges due to an expired service contract and how IDP’s customer support helped overcome this obstacle.
CHALLENGE
The organization initially purchased an IDP printer from a third-party supplier. After some time, their service contract with the supplier expired, and they encountered an operational issue with the printer. With the supplier unable to provide technical assistance, the organization risked interruptions in employee badging—a critical component for ensuring facility security. This situation created an urgent need for knowledgeable, responsive support to avoid disruptions.
SOLUTION
To address the issue, the organization reached out directly to IDP’s support team via their online chat feature. Despite not having purchased the printer directly through IDP, the support team welcomed the inquiry and provided comprehensive assistance. They quickly assessed the problem, offering multiple well-informed solutions to resolve the issue, and demonstrated a strong understanding of the organization’s unique IT security setup.
IMPLEMENTATION
IDP’s support team worked closely with the organization’s IT department, showing patience and adaptability in navigating the security protocols required for a solution. Through clear communication and technical expertise, the IDP team guided the organization in implementing effective solutions that addressed the printer’s operational issues. The support agent maintained a friendly and understanding demeanor throughout the process, providing reassurance and clear steps to restore full functionality.
CONCLUSION
IDP’s customer support team exceeded expectations, ensuring the organization could continue its essential employee badging without interruptions. Their proactive approach and commitment to problem-solving emphasized IDP’s dedication to customer satisfaction and highlighted the importance of responsive technical support in maintaining security operations. This positive experience demonstrated IDP’s commitment to supporting its products, regardless of the purchase channel, making them a trusted partner in security and operations.
Results
IDP’s support team made an immediate and positive impact, resolving the printer issue swiftly and allowing uninterrupted employee badging, essential for facility security. The organization’s trust in IDP products and services strengthened significantly, as they now have peace of mind knowing that reliable help is readily available when needed. By quickly addressing the problem, IDP minimized potential downtime and allowed the IT team to focus on other priorities. This exceptional service experience has positioned IDP as the organization’s top choice for future ID badge printing solutions and support.
