CASE STUDY
IDP Card Production Bureau
Trust the Experts at IDP for Seamless, Complex Card Production – Outsource with Confidence.
Background
A large multinational bank with over 19,000 employees spread across 500+ locations faced significant challenges in managing the reprinting of employee ID cards. With the need to rebadge its workforce because of card and access control technology changes, the bank required a more streamlined, efficient, and secure solution. The complexity of handling this process manually across so many locations led the bank to consider IDP as a solution to reduce errors, save time, and ensure scalability.
CHALLENGE
The bank’s traditional approach to managing employee ID card reprints or deploying a full rebadging effort for all its employees was inefficient and fraught with challenges:
Printer Management and Operational Complexity: Managing the printing process for 19,000 employees required substantial effort, particularly when dealing with a large volume of reprints and new ID card productions:
- Printer Maintenance: The bank had to manage and maintain a fleet of printers to handle large volumes of ID cards. This required regular maintenance, troubleshooting, and ensuring printers were stocked with the right consumables (e.g., card stock, ink, and other materials). These tasks were outside the scope of the bank’s HR and facilities teams, leading to inefficiencies.
- Packaging and Shipping: Once cards were printed, they needed to be properly packaged and shipped to employees at multiple locations, including international branches. This added an additional layer of complexity and logistical overhead, as staff had to organize and track shipments, making sure the right cards went to the right employees.
High Operational Costs: The labor-intensive nature of the ID card reprint process led to high operational costs. The bank had a dedicated team responsible for:
- Processing Requests: HR staff and facilities teams were spending considerable time verifying employee information and manually managing card reprints.
- Card Printing and Distribution: With 19,000 employees and hundreds of locations, the sheer volume of ID cards needing reprints—whether due to damage, loss, or scheduled updates—was overwhelming. These processes often involved managing multiple printing devices, and consumables (such as card stock and ink ribbons), and dealing with logistics for card distribution to branches around the world.
- Handling Errors: Data entry errors were common and led to the costly and time-consuming process of reprinting incorrect cards. For example, a misspelled name or incorrect department designation required additional manual steps to correct.
SOLUTION
After considering several alternatives, the bank chose IDP for its advanced, end-to-end solution designed specifically for secure, efficient, and scalable ID card production.
IDP is a leading manufacturer of card printers and provides comprehensive identification solutions, specializing in the creation, management, and printing of employee ID cards for large organizations.
Key Features of the IDP Americas Solution:
- Secure Card Generation and Printing: IDP automatically generated and printed the ID cards based on predefined templates. The system ensured that all information on the card, such as employee name, photo, role, and department, was correctly displayed. The cards were printed with the latest security features, ensuring they met the bank’s stringent security standards.
- Scalable Production and Distribution: With over 500 locations, the bank needed a solution that could scale. IDP’s system was able to efficiently handle large volumes of card production and shipping, ensuring that each request was processed in a timely manner. The cards were automatically routed to the appropriate distribution point, whether it was directly shipped to an employee’s location or sent to the nearest branch for pickup.
- Enhanced Security and Compliance: IDP Americas ensured that all employee data was encrypted during transfer and securely stored. The system was fully compliant with industry standards, including GDPR, CCPA, and other data protection regulations. Robust access controls were implemented, limiting who could view and modify sensitive employee information.
IMPLEMENTATION
IDP’s support team worked closely with the organization’s IT department, showing patience and adaptability in navigating the security protocols required for a solution. Through clear communication and technical expertise, the IDP team guided the organization in implementing effective solutions that addressed the printer’s operational issues. The support agent maintained a friendly and understanding demeanor throughout the process, providing reassurance and clear steps to restore full functionality.
CONCLUSION
IDP’s customer support team exceeded expectations, ensuring the organization could continue its essential employee badging without interruptions. Their proactive approach and commitment to problem-solving emphasized IDP’s dedication to customer satisfaction and highlighted the importance of responsive technical support in maintaining security operations. This positive experience demonstrated IDP’s commitment to supporting its products, regardless of the purchase channel, making them a trusted partner in security and operations.
Results
IDP’s support team made an immediate and positive impact, resolving the printer issue swiftly and allowing uninterrupted employee badging, essential for facility security. The organization’s trust in IDP products and services strengthened significantly, as they now have peace of mind knowing that reliable help is readily available when needed. By quickly addressing the problem, IDP minimized potential downtime and allowed the IT team to focus on other priorities. This exceptional service experience has positioned IDP as the organization’s top choice for future ID badge printing solutions and support.
