They provided the most exceptional customer service

I bought my IDP Printer from a third party supplier, not directly from IDP Americas, Inc. My supplier had told me my service contract was expired and couldn't help me, so I reached out to IDP America directly for technical support. I used the easily-accessible, user-friendly online chat feature to connect with their support. They provided the most exceptional customer service. They immediately understood my problem, had multiple well-informed ideas for solutions, showed a lot of patience when working with my organization's IT security setup, and was overall very friendly and understanding. They went above and beyond expectations. This allowed us to continue badging employees without interruptions, which is paramount for the safety and security of our facility.